Current from July 15, 2026
Vzno accepts returns for defective and non-defective products and accepts exchanges when the requested replacement remains available. Large dog beds should be kept clean and complete while a request is assessed.
RETURN WINDOW
Open the request no later than 30 days after delivery. This store process does not remove a guarantee or remedy that applicable consumer law says cannot be excluded.
RETURN CONDITION & ELIGIBILITY
Accepted product condition is new only. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
All pieces listed for the model must be present, including the outer bed, cushion or insert, and canopy bow when supplied. The item should be free from pet hair, odor, soil, moisture, chewing, scratches, laundering, alteration, and damage unrelated to a reported defect. Reasonable unpacking for inspection is allowed.
RETURN PROCESS & RETURN ADDRESS
To begin, contact us at info@vzno.shop. State the order number, checkout email, bed model, and reason. When reporting an incorrect, damaged, or defective item, attach images of the full bed, affected construction, outer carton, and carrier label. Items sent back to us without first requesting a return will not be accepted.
Return method: by mail. Following approval, we will email you a pre-paid return shipping label. Return label method: Customer download/print. No return label is included in the original delivery package.
Place the complete bed and its supplied parts in sturdy dry outer protection, cover old shipping marks, and follow the assigned carrier instructions. The approved return destination is 64 Swallowtail Crescent, Springfield Lakes, QLD 4300, Australia.
RETURN SHIPPING FEES
For an approved eligible return, the return shipping cost is covered by us. There is no charge for the emailed label. A customer-arranged shipment that was not authorized or does not follow the approved route may not qualify for reimbursement.
RESTOCKING FEE
Restocking Fee: No restocking fee will be charged to the consumers for the return of a product.
DELIVERY PROBLEMS AND PRODUCT CONCERNS
Inspect the product before allowing pet use. Useful photographs show the overall silhouette as well as the relevant bolster, channel, entry, canopy, seam, zipper, cushion, base, missing part, or transit damage. After assessment, we may provide a replacement, exchange, refund, or another remedy required by law.
EXCHANGES AND PRE-DISPATCH CANCELLATIONS
We accept exchanges for eligible beds while replacement stock exists. Contact support first so the original and replacement can be recorded together. A cancellation requested before shipment will be reviewed promptly; after carrier transfer, the delivered order generally follows this return procedure.
REFUND TIMEFRAME
Arrival and inspection are confirmed by email. When approved, the refund goes through PayPal to the original payment route. The credit is expected within 10 days after approval, although PayPal or the customer's financial institution controls posting. If the amount has not appeared after that period, contact support with the approval notice.